• DHL Express, subsidiary of the Deutsche Post DHL, has signed a three-year agreement with Nokia Siemens Network (NSN) in order to establish a nationwide distribution system of telecommunications in Saudi Arabia.
The global market leader in express services and parcel delivery is obliged to deliver storage and inventory solutions as well as mobile devices and spare parts across the Saudi Arabic kingdom. Moreover, DHL Express will coordinate customer service activities in a Dubai-based NSN call centre.
DHL claims that this kind of initiative would confirm significant trends in outsourcing spare parts logistics as Dirk van Doorn, Vice President, Multi-National Companies, DHL Express, Eastern Europe, Middle East and Africa, confirms:
“(...) The key objective was to enable Nokia Siemens Network and their telecommunications client to focus on core business and competencies.”
The spare parts will be sourced from 10 different locations in the Saudi Arabia before being reallocated to specifically selected DHL Express multi-use facilities in Riyadh, Jeddah and Dhahran. Originally manufactured in Eastern Europe and China, these parts will also be shipped by the carrier.
According to Andres Fuentes, Hardware Services Operations Manager (Middle East Centre), Nokia Siemens Networks, “(…) DHL has demonstrated tremendous experience and knowledge in ensuring the success of a robust distribution system for Nokia, Siemens in Saudi Arabia.”
With the help of the parcel service, DHL Domestic Export, end users will benefit from specific delivery time frames, ranging from 2 to 6 hours.
Source: DHL / PR Newswire
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