Amsterdam-based TNT has won an exclusive 18 month contract with Gibson, which will entail management of the delivery of the full range of Gibson Brand Inc. products to 300 authorised dealers in Europe, the Middle East and South Africa. TNT will deliver via its road network through its well-known Economy Express service, taking special care to ensure that the delicate instruments and professional audio equipment is protected in transit and arrives in perfect condition.
As well as handling deliveries to customers, TNT has also been tasked with handling returns from dealers to Gibson’s distribution centre in Vianen, Netherlands, for repairs or replacement. This will be done as efficiently as possible thanks to TNT’s recently launched e-RMA (Return Material Authorisation) tool. Through this online portal, Gibson customers can arrange a return shipment with ease, with complete visibility as to the progress of their return and replacement is available online.
Alex Smits, EMEA DC Manager Gibson Europe stated, "Reliability is the number one reason we’ve chosen TNT Express to manage our express transportation activities in Europe, the Middle East and South Africa. With e-RMA we have a great dashboard that provides excellent visibility of return shipments to our distribution centre in the Netherlands. I am confident this will contribute to our promise to customers: "We get you back playing."