UPS has said it is expecting its parcel volumes to soar next week as consumers start to return Christmas gifts to retailers. The US parcel delivery giant has said January 6th is to be the busiest, with it being labelled “UPS National Returns Day.” The carrier is expecting more than 800,000 packages to be shipped on the day. By the end of the first full week in January, UPS is anticipating the transport of 4 million return packages and parcels in the USA alone.
UPS Executive Vice President and Chief Commercial Officer, Alan Gershenhorn, has said: “As e-commerce continues to grow, simple returns services have become an essential part of the overall consumer shopping experience with 66% reviewing a retailer’s return policy before making a purchase, and 68% said they would complete an online purchase if the retailer simply offered a free return shipping label.”
In a bid to keep its customers informed, UPS has recently updated its website and mobile app to help those looking to return items to find a convenient drop-off location. The firm has recently expanded its network by introducing 400 new UPS Access Points across the US.
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