UPS appoints new Malaysian general manager

UPS has revealed that Tze Hsien (TM) Lim has been appointed General Manager of UPS Malaysia. As UPS veteran of over 20 years, Lim will take over responsibility for all express delivery and logistics activities on behalf of UPS Malaysia.

Lim will be expected to take lead of the supply chain operations of the company, providing strategic direction to develop business growth. He will also oversee the businesses aspects, including areas such as customer managements, sales and marketing, and operations.

Nando Cesarone, President of UPS Asia Pacific, has said: "The Malaysian economy is expected to continue to expand in the second half of 2014 according to a recent report by the Malaysian Institute of Economic Research." Cesarone also added: "Lim is an asset to the UPS Malaysia team and his extensive experience in a a range of functions...makes him the ideal candidate to lead the business. With this appointment, UPS remains committed to assisting Malaysian companies capture the exponential growth opportunities, and supporting them in expanding regionally and globally in an evolving marketplace."

Having joined the company in 1990, Lim has held various regional and country roles; Lim has been Vice President of Strategy and Operations for UPS China in the past.

Reasons to choose Transglobal Express: #1 Our dedication to customer services

There are many factors involved when choosing a courier service. If you are a small-medium sized business or a non-commercial customer, the chances are it will be much cheaper for you to send your parcels via a reseller such as Transglobal Express than booking directly with the carriers. Our purchasing power enables us to negotiate the best rates with world-renowned carries such as DHL, UPS and TNT , which we then pass on to our customers. But while price is of paramount importance, it isn't everything in business. Our rates are some of the most competitive around, especially for international parcel delivery to the US, Canada, Australia and China, but in addition to this, we recognise the importance of outstanding customer services. 

Members of our customer services team

We believe our customers services are the best in the business: our staff are well-trained, well-motivated and always happy to help.  If you're seeking excellent customer services, here are some reasons why you should choose Transglobal Express:

We're easy to contact

We know how important it is for our customers to get hold of us. Unlike many of our competitors, our telephone number is published on our website and available to you Monday-Friday 9:00-5:30pm. We aim to answer all phone-calls within 3 rings, and, since we have one of the best ratios of customer services staff to customers in the business, we achieve this goal over 90% of the time. You can also email us any time at sales@transglobalexpress.co.uk and contact us during business hours using our on-line chat feature via our website.

We care what you think

We always encourage customer feedback via both our website and third party websites such as TrustPilot. We love to hear good news (who doesn't?!) but we welcome all feedback and always want to know if there is a problem, so that we can solve it! 

We're social

We love hearing from our customers and we reach out to you via social media platforms such as Facebook and Twitter. You can contact us with enquiries here if you prefer, and we will deal with your enquiries promptly and efficiently. We have promotions, industry news, and parcel delivery tips and tricks on these sites (and puzzles too.. for a bit of fun!)

We're eager to help 

Whichever way you contact us, we endeavour to deal with all enquiries as quickly and thoroughly as possible. We try to make the parcel delivery process simple and seamless by explaining the appropriate documentation to you, by offering lots of help and information via our website and by providing friendly and knowledgeable advice whenever you need it.