Tuesday, 22 February 2011

DHL Express receives ISO 9001 certification

Quality certification covers all European and US facilities.
DHL Express has obtained an ISO 9001 quality management certification from the International Organization for Standisation for all its US and European locations. The certification recognises transparent, integrated and standardised quality management across all functions, such as commercial, operations and finance.

The US and European certifications are part of a wider programme, which aims at achieving a global multi-site certification for all DHL Express entities.

In the past months, teams of independent accredited ISO auditors scrutinised quality processes at DHL Express US and European facilities, including its service centres, gateways and main intercontinental hubs Leipzig (LEJ), Germany, and Cincinnati/Northern Kentucky airport (CVG), US.

Having reviewed key areas such as shipment handling quality processes, procedures for addressing customer concerns and regulatory compliance, the auditors concluded that DHL's quality service and management met all the required criteria.

Article credited to www.analytiqa.com

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