Marin Lewis, founder of the website, commented, "Yet again Yodel has come bottom of the delivery pile. It's not quite as hideous as last year when 71% rated it bad – but it should act as a serious warning to anyone thinking of using it, or a company that uses it."
According to Martin, part of the reason for people's dissatisfaction was the "indirect nature of delivery firms". Yodel delivers for a number of major retailers including Amazon, Tesco Direct and Argos, meaning that many customers have no choice but to use them if they are purchasing from such companies.
"It's time we put pressure on retailers to stop inflicting this type of delivery on us." urged Martin, "any customer who has an abominable delivery service should complain to the retailer and ask them to justify why they use firms with such dire reputations."
Hermes also came out quite badly in the poll, with 30% of customers reporting a bad service from the company. The most highly-rated services were DPD, Collect Plus, Royal Mail and UPS.